Wallet Access Issues – Troubleshooting Guide

If you’re having trouble accessing your OrxCash wallet, you’re not alone. This guide will walk you through the most common issues and how to resolve them step by step.

Common Problems

• – Forgot your wallet password or seed phrase
• – Wallet not connecting to your browser
• – Balance not updating or showing incorrectly
• – Wallet locked after inactivity or device change

Step-by-Step Solutions

Forgotten Password or Seed Phrase

• – Check your backup location (USB, encrypted file, or written note)
• – If lost, recovery is not possible due to decentralized security
• – We recommend creating a new wallet and safeguarding the new phrase securely

Wallet Not Connecting to Browser

• – Make sure you’re using a supported browser (Chrome, Brave, Firefox)
• – Disable conflicting browser extensions
• – Clear cache and try reconnecting
• – Reinstall MetaMask or Trust Wallet browser extension if needed

Incorrect Balance or Delay

• – Ensure you are on the correct blockchain (e.g., Ethereum, BSC, etc.)
• – Click “Refresh Balance” in your wallet or reconnect
• – Use a block explorer (e.g., https://etherscan.io) to check your token balance directly

Still Need Help?

If none of the steps above worked, please contact us:

Email: support@orxcash.com

Telegram: https://t.me/orxcash