Payment or Contribution Issues – Troubleshooting Donations

If you’re experiencing problems with token purchases, presale contributions, or payments, this article offers quick solutions.

Common Problems

• – Transaction failed but payment deducted
• – Wrong token or amount sent
• – No confirmation received
• – Contribution address issues

Step-by-Step Solutions

Failed Payment

• – Double-check the wallet and transaction details
• – Ensure you’re sending from a supported wallet (no exchanges)
• – Wait a few minutes, then confirm via block explorer

No Confirmation

• – Check email spam folder or Telegram bot messages
• – Use our transaction checker tool (coming soon)
• – Contact support if not resolved in 1 hour

Still Need Help?

If none of the steps above worked, please contact us:

Email: support@orxcash.com

Telegram: https://t.me/orxcash